Description
At Harvey, we're transforming how legal and professional services operate by combining frontier agentic AI, an enterprise-grade platform, and deep domain expertise.
We're looking for a GTM Systems Administrator to join the GTM Systems team and help scale the systems that power both our pipeline and our customer experience. You'll work across various projects, from sourcing, enriching, and routing leads to supporting and engaging customers through Zendesk and Customer Success platforms.
What You'll Do
- Work on multiple projects across the full GTM lifecycle, focusing on top-of-funnel growth and support and customer success tooling.
- Design and improve top-of-funnel systems, including lead sourcing, enrichment, scoring, and routing.
- Configure and optimize Zendesk as the primary support platform.
- Contribute to Salesforce configuration across the funnel.
- Use AI as a default working method to build and maintain AI agents, automations, and workflows.
- Integrate GTM and CS tools with Harvey's broader ecosystem.
- Maintain high data quality and compliance.
What You Have
- 4-8+ years of experience in GTM Systems, RevOps, Growth Ops, Support Ops, or similar roles.
- Strong proficiency in Salesforce and Zendesk.
- Hands-on experience with Clay and major enrichment/data providers.
- Demonstrated AI fluency.
- Strong systems thinking and collaborative working style.
Bonus
- Experience with Customer Success platforms or Zendesk certification.
- Experience building integrations using APIs or iPaaS tools.
- Working knowledge of SQL and/or scripting.