Description
Glia is revolutionizing Customer Service through AI, and we're looking for AI evangelists to join our team. This role combines AI expertise with strategic consulting to help organizations successfully integrate and maximize their AI investments.
As an AI Consultant at Glia, you will have the opportunity to work with diverse clients, addressing their challenges and contributing to the success of their AI strategies. Your expertise will help shape exceptional customer experiences and foster long-lasting partnerships with Glia's clients.
Responsibilities:
- Drive customer adoption, usage, and renewal of Glia's AI features.
- Empower and enable customers to grow their knowledge and appreciation of AI through training initiatives.
- Implement AI products on time and on budget.
- Ensure customers achieve desired business impact from Glia's AI features.
- Establish credibility with client stakeholders as an AI subject matter expert.
- Provide pre-sales consultancy on AI features.
- Analyze AI performance metrics and provide data-driven recommendations.
- Provide assistance and best practices on prompt engineering and Generative AI.
- Serve as primary technical advisor for AI-related inquiries and challenges.
- Offer guidance on Glia Virtual Assistant best practices.
- Collaborate with Glia's product and engineering teams to communicate client feedback and identify areas for product improvement.
Requirements:
- Bachelor's Degree or higher, preferably in a STEM-related field.
- 1+ years of experience in a SaaS Software environment.
- 1+ years of experience in Customer Success, Consulting, Professional Services, Account Management or similar.
- Understanding of AI - Conversational AI, Large Language Models, Generative AI.
- Growth mindset with a natural curiosity about technology.
- Proven ability to coordinate multiple Client-facing projects simultaneously.
- Experience collaborating across multiple teams.
- Excellent communication skills to explain complex AI concepts to non-technical stakeholders.
- Understanding of AI ethics and responsible AI practices.
Bonus Points:
- Training / Teaching Background.
- User Experience Background.
- Certifications in relevant AI technologies.
- Experience within the Financial Services or Banking industries.