Florist Rooms - MMC

Job Title: Florist Rooms - MMC

As a Florist Rooms - MMC, you will be responsible for managing all aspects of horticultural products onboard, including storage, preparation, and presentation. You will produce and distribute high-quality floral arrangements for guest staterooms, public areas, special events, and onboard promotions in alignment with company standards.

Key Responsibilities:

• Manage all aspects of horticultural products onboard, including storage, preparation, and presentation.
• Produce and distribute high-quality floral arrangements for guest staterooms, public areas, special events, and onboard promotions in alignment with company standards.
• Maintain all public area and suite plants to ensure a fresh, vibrant atmosphere throughout the voyage.
• Participate in live floral arrangement exhibitions and demonstrations for guests, as required.
• Support onboard revenue initiatives through the direct selling of floral arrangements to guests.
• Maintain accurate inventory records and reconcile all sales at the end of each voyage.
• Monitor the quality of all flowers, plants, and materials received, and escalate concerns before product quality is impacted.
• Order floral supplies in a timely manner based on upcoming promotions, seasonal needs, and special occasions, maintaining efficient inventory levels.
• Ensure all work areas, including the florist’s pantry and storage areas, are organized, clean, and meet hygiene and public health standards at all times.
• Deliver a consistently warm and engaging guest experience, including acknowledging special occasions and interacting with guests in a professional, attentive manner.
• Uphold the highest levels of cleanliness, safety, and compliance with environmental policies (HESS-MS), Public Health standards, and company regulations.

Requirements:

• Formal training or at least 2 years professional experience in floristry or horticulture required.
• Previous experience as a florist in a cruise environment is required.
• Strong attention to detail, creativity, and time management skills.
• Proficient in maintaining inventory and managing product storage.
• Ability to work independently and as part of a multicultural team in a dynamic, fast-paced environment.
• Excellent interpersonal and customer service skills.
• Flexibility to work a variety of shifts, including holidays and sea days.
• Understanding of the foundation of guest service; ability and willingness to deliver outstanding service to our guests.
• Personable communicator with outstanding social skills and a warm, friendly, and caring personality. Strong communication in English (verbal and written).
• Ability to continuously surprise and delight guests throughout their cruise experience.
• Commitment to establish and maintain courteous and professional working relationships in a diverse cultural environment.

Benefits:

• Competitive salary package.
• Your own comfortable double cabin - your private space to relax and recharge.
• Company-paid travel to and from the ship, so you can focus on the journey ahead.
• Access to exclusive areas and benefits onboard (depending on the rank and occupational group).
• A vibrant recreation and welfare program designed to support your well-being and work-life balance.
• Access to exceptional learning and development opportunities to grow your skills and advance your career.
• The chance to travel the world, exploring exciting destinations while doing what you love.
• A welcoming, inclusive, and dynamic work environment where your contributions are valued.