Description
We are looking for a Customer Care & Facilities Assistant with a great CAN DO attitude to support the delivery of Facilities Management activities at Your HealthCare. The job holder will be a key source of knowledge on office services and customer service for Your HealthCare staff members and external visitors.
The FM Team are looking for a flexible and friendly person to join their hard-working team where no day is ever the same. We offer great scope to experience the diversity of supporting the management of our healthcare facilities.
Responsibilities:
- Provide generic support services within the Front of House Management Team
- Act as a first point of contact for all stakeholders
- Provide support for any agreed work programmes managed from the Customer Care & Facilities Management Department
- Support the Front of House Management Team in the timely production of reports, and maintaining all data as requested
Benefits:
- Access to the NHS Pension Scheme
- Career Development
- Staff Discounts
- NHS Pay & Benefits, including Agenda for Change terms and salary sacrifice schemes
- Bureaucracy-Free Environment to implement good ideas quickly and effectively
- Work-Life Balance with Employee Assistance Programme and various staff discounts
- Exceptional Staff Experience in a supportive workplace with positive feedback from staff and patients
- Inclusive Culture promoting equality, diversity, and inclusion
- Impactful Community Involvement with a real voice in shaping care
Requirements:
- GCSE English and Maths or equivalent
- ECDL or equivalent
- NVQ 3 in Administration or equivalent
- Demonstrate competence in the use of MS Office and teams and channels
- Ability to work under pressure
- 2 years customer care experience
- Experience of Data Input and extraction for reports
- Experience of working in a team
Enhanced DBS check required.