Integration Engineer, Metronome

Job Description

We're looking for an Integration Engineer to join our Solutions Architecture team at Metronome. As a member of this team, you'll primarily focus on ensuring customers successfully implement Metronome's products and realise value quickly.

Responsibilities

• Use proficient discovery and scoping to understand client challenges in billing, launching new products, pricing & packaging, quote-to-cash, customer experience, and related areas.
• Support clients throughout the entire implementation lifecycle, including requirements gathering, technical design, integration design, testing, data migration, and launch.
• Provide expert guidance to clients regarding usage-based pricing and consumption business models.
• Configure Metronome's system on behalf of clients.
• Design integrations between Metronome's APIs and clients' business systems to align with Metronome best practices.
• Act as a liaison between the field and Metronome R&D to advocate for client needs and feature requests.
• Partner with implementation managers and other project team members to provide visibility into progress and proactively identify risks and issues.
• Build relationships with people at client organisations, from day-to-day operators to C-Suite executives.
• Design integrations of Metronome into prospect systems and consultatively influence the direction of prospects' pricing and packaging.
• Ensure a proper handoff to post-implementation teams (Customer Success and Technical Support).

Requirements

• 10+ years of experience working in technical and/or customer-facing roles involving SaaS products.
• Deep knowledge of the quote-to-cash space, including integrating with or otherwise interacting with tools like Salesforce, NetSuite, CPQs, Billing, Tax, Payments, etc.
• Experience leading complex, multi-phase technology transformation programs for enterprise companies.
• Experience in fast-moving startup environments that value high agency.
• Ability to quickly learn and communicate technical concepts to technical, go-to-market, and finance stakeholders.
• Excitement for building and improving GTM playbooks, processes, and reusable assets.

Preferred Qualifications

• Experience as a software engineer, product manager, or in other technical roles.
• Strong understanding of project management and program management fundamentals and principles.
• Experience working with users from one or more of the following personas: Finance/ CFO, Engineering/ CTO, Product/ CPO, Sales Ops/ CRO, and Billing Operations.
• Experience with logs, metrics, billing, finance, or other infrastructure or financial tooling and concepts.