Payment Performance Specialist

Job Overview

The Global Payments Performance Team at Stripe identifies payment optimization opportunities for Stripe's largest and most critical merchants. You will be instrumental in building optimization narratives/tools and delivering on our merchant engagement model with a focus on high-value merchants in Greater China and South East Asia.

Responsibilities

• Lead discussions with existing and prospective merchants, and provide the Sales team with tools and training to lead discussions with merchants and prospects.
• Serve as both an internal and merchant-facing expert on payment optimization strategies.
• Gather and build on Stripe's wide-ranging payments expertise to create optimization narratives/tools supported by rigorous analysis.
• Use existing tools to deploy sophisticated optimization playbooks and analyses across Stripe's customer portfolio.
• Synthesize and relay customer feedback and our findings to inform Stripe's product roadmap.
• Provide feedback on our tools and playbooks to help continuously improve our self-serve offerings.

Requirements

• 5+ years of experience in payments or operations at a leading technology company, or consultancy in the payments industry.
• A proven ability to build collaborative working relationships with cross-functional teams.
• The ability to deal effectively with ambiguity and thrive in an unstructured, fast-moving environment.
• A proven ability to be a self-starter capable of driving business results without significant supervision.
• Experience presenting directly to merchants.
• Excellent verbal and written communication skills.
• Strong data processing and analytical skills.
• Spoken and written proficiency in Mandarin.
• Occasional travel within region, including the focus markets, and corporate head office.

Preferred Qualifications

• Comprehensive knowledge of card network regulations, industry best practices for fraud management, and local payment methods.
• Experience with AI tools, SQL, dashboard building, modeling, or reporting.
• Experience presenting data-driven analyses to senior business leaders.