Senior Project Manager, Professional Services

We are seeking a highly motivated and seasoned Senior Project Manager to join our Professional Services team. In this role, you will lead the governance and end-to-end execution of complex, high-stakes migration and implementation projects for our most strategic customers.

Responsibilities

• Lead cross-functional teams of technical professionals, consultants, FDE’s, partners, vendors, and customer stakeholders to deliver complex consulting and multi-workstream implementation services in mission-critical enterprise environments.
• Own project governance across the full project lifecycle, including project charters, scope definition, success criteria, delivery plans, RAID management, stakeholder communications, change control, acceptance criteria, and closeout / lessons learned.
• Establish and maintain high-trust relationships with key customers, partners, and vendors to drive long-term satisfaction, adoption, and revenue growth.
• Ensure Professional Services engagements are delivered on time and within budget by actively managing project financials, resource forecasts, scope performance, timeline performance, change requests, and executive reporting.
• Develop, implement, and refine scalable methodologies, playbooks, templates, and best practices that improve the global efficiency and effectiveness of Professional Services delivery.
• Ensure a seamless and consultative sales-to-delivery transition by validating scope, assumptions, risks, dependencies, and customer success criteria before project kickoff.
• Proactively identify project risks, including zero- or low-downtime migrations, multi-vendor dependencies, resource constraints, scope changes, and customer operational impact, and implement mitigation strategies to protect customer outcomes.
• Transform raw project data into clear, data-driven insights and regular status narratives for internal and external leadership regarding project health, risks, decisions, financials, and resource utilization.
• Proactively leverage AI tools to optimize project workflows and technical delivery, serving as a force multiplier for project teams by streamlining administrative work, improving visibility, and increasing overall project productivity.
• Collaborate across Account Teams, Customer Engineers, Support, Product, Engineering, Professional Services leadership, and other internal stakeholders to resolve blockers, advocate for customer requirements, and maintain a unified one-team approach to delivery.

Desirable Skills, Knowledge, and Experience

• Project and Portfolio Management: Mastery of project and portfolio management (PPM) principles, with the ability to oversee a high volume of concurrent workstreams while maintaining strategic alignment with customer and business objectives.
• Strategic Execution: Proven ability to manage ambiguity, shifting priorities, and competing stakeholder needs while maintaining disciplined prioritization, scoping, and delivery governance.
• Executive Presence: Exceptional interpersonal and communication skills, with the credibility and gravitas to influence C-suite stakeholders, lead through persuasion, and communicate complex delivery topics clearly.
• Ambiguity and Operational Craftsmanship: Proven ability to remain effective and organized in an evolving environment where processes are still being defined.
• Technical Literacy: Working knowledge of how the Internet works, including networking, security, Zero Trust / SASE, DNS, APIs, and related technologies.
• AI-Enabled Delivery: Demonstrated ability to use AI tooling responsibly to improve project planning, summarization, risk identification, reporting, and team productivity.
• Change Management: Experience in organizational change management, including guiding enterprise customers through the cultural and operational shifts required by digital transformation and technology migration programs.
• Conflict Resolution: Advanced skills in managing friction within project teams, across internal stakeholders, or with customers to reach mutually beneficial outcomes.
• Collaborative Leadership: Proven ability to navigate and influence a complex matrix of internal stakeholders, including Account Teams, Customer Success Managers, Support, Product, Engineering, and Professional Services leadership, to resolve blockers, advocate for customer requirements, and maintain a unified one-team approach to delivery.

Experience

• Minimum of 8+ years of experience in professional services, project management, program management, or a senior customer-facing delivery role within a high-growth technology environment.
• Highly organized, with exceptional time management skills and the ability to manage multiple projects, deadlines, dependencies, and executive stakeholders in a fast-paced environment.
• Demonstrated track record of leading high-profile, high-impact projects involving third-party partners, consultants, technical delivery teams, and complex multi-vendor ecosystems.
• Experience managing strategic customer programs from kickoff through closeout, including project charters, governance cadences, risk management, change control, executive reporting, and lessons learned.
• Sound business judgment, an ownership mindset, strong analytical capability, and a proven ability to influence results across global stakeholders.
• Expert proficiency with Jira, Salesforce, Professional Services Automation (PSA), or equivalent project / portfolio management tools.
• Bachelor’s degree in a relevant field, or equivalent practical experience.
• PMP, PRINCE2, Agile, or related advanced project / program management certification is highly preferred.

Compensation

• For Bay Area based hires: Estimated annual salary of $155,000 - $213,000.
• For NY and Washington DC based hires: Estimated annual salary of $149,000 - $205,000.

Equity

This role is eligible to participate in Cloudflare’s equity plan.

Benefits

• Medical/Rx Insurance
• Dental Insurance
• Vision Insurance
• Flexible Spending Accounts
• Commuter Spending Accounts
• Fertility & Family Forming Benefits
• On-demand mental health support and Employee Assistance Program
• Global Travel Medical Insurance
• Short and Long Term Disability Insurance
• Life & Accident Insurance
• 401(k) Retirement Savings Plan
• Employee Stock Participation Plan
• Flexible paid time off covering vacation and sick leave
• Leave programs, including parental, pregnancy health, medical, and bereavement leave