Description
As an Engagement Manager, you will collaborate with large clients to drive the adoption and utilisation of the LexisNexis Dynamic Decision Platform, creating impactful business outcomes.
You will lead the implementation of LexisNexis Risk Solutions, overseeing the entire lifecycle of projects and engagements.
Your primary focus will be to enhance client processes, boost efficiency, and protect customers from fraudulent activity by ensuring they have accurate insights into their customers' behaviours.
In this role, you will design and govern implementation projects, acting as the primary point of contact (POC) and managing all phases of client projects.
You will work closely with Strategic Account Managers to explore opportunities for further integration of LexisNexis solutions into the clients' operations.
You will also present quarterly business reviews (QBRs) to various stakeholders, including executives and business owners, leveraging your expertise as a trusted advisor to maintain a pulse on the customer's needs and objectives.
Responsibilities:
- Travel up to 30% of the time. Valid passport required.
- Expert-level consultative skills with the ability to collaborate and solve customer problems.
- Expert-level ability to use data quality concepts and tools to effectively resolve client issues.
- Clearly communicate fraud risks and mitigation plans to technical and non-technical stakeholders.
- Working and demonstrate proficiency in SQL.
- Expertise in project governance, client delivery, and managing complex implementation projects.
- Strong organisational and multitasking skills to ensure smooth project execution.
- Expert-level oral and written communication skills.
- Expert-level ability to deliver client presentations and performance analysis.
- Create a professional services roadmap to plan and drive client engagement efforts.
- Proficient with MS Project (and similar tools).
Requirements:
- Expert-level affinity to try new methods and approaches to problem-solving.
- Education: Bachelor's degree or equivalent experience required.
- Proven research and product skills.
- Ability to collaborate with cross-functional teams.
- Leadership skills to drive project success.
- Expert-level analytical and problem-solving skills.
- Expert demonstration of up-to-date and in-depth product knowledge.
- Knowledge of APIs and system integration.
- Expert-level relationship building skills.
- Expert-level time management skills.
- Possesses the ability to prioritise and handle multiple requests concurrently.
- Demonstrates ability to work well under pressure.
- Coordinates timely implementation of product enhancements and bug fixes with product management team.
- Works with the product team to further develop knowledge on particular solutions.
- Active participation in product road map discussions as client representative and advocate.
- Proficiency in Python is a plus!
- 7+ years client-facing/consulting experience preferred.
- Working knowledge of SaaS and 'big data' solutions a plus!
- PMP or similar certification a plus!
- Experience analysing, identifying, or mitigating fraud.
Salary: U.S. National Base Pay Range: $104,900 - $174,700. Geographic differentials may apply in some locations.
Benefits: We are delighted to offer country-specific benefits. Click here to access benefits specific to your location.