Description
We are seeking a Senior Business Immigration Analyst to join our team. As a Senior Business Immigration Analyst at Fragomen, you will have the opportunity to make an immediate impact on our business, as well as receive training, development, and long-term growth opportunities.
Responsibilities:
- Develop knowledge of the firm, various immigration case types, and client processes.
- Perform tasks related to case preparation and filing of petitions with government agencies, including document gathering, document review, case drafting, and case filing.
- Communicate with foreign nationals and client contacts, providing clear and prompt responses regarding case status or other general inquiries.
- Meet assigned deadlines that adhere to Service Level Agreements (SLAs) and communicate case progress, status, escalations to supervisor.
- Compile and summarize large quantities of data within case management systems for reporting to clients, managers, and team.
- Understand and contribute to team and individual productivity goals.
- Demonstrate flexibility and initiative.
- Follow documented firm standards and policies to mitigate risk and ensure regulatory, operational, and client compliance.
Requirements:
- Bachelor's degree, Associate's degree, or experience in a customer-facing or client service-oriented role.
- At least two years of Canadian business immigration experience.
- The ability to prioritize, meet deadlines, and escalate case issues to supervisor.
- Excellent written and verbal communication skills, including the ability to proofread documents, draft fluent prose, and avoid grammatical mistakes.
- Experience using various computer systems, including MS Word and Excel.
- Desire to contribute to a positive work environment, effectively collaborate, and promote teamwork.