Site Reliability Engineer II

Electronic Arts creates next-generation entertainment experiences that inspire players and fans worldwide. As a Site Reliability Engineer II on the Site Reliability Engineering (SRE) team, you will contribute to designing, automating, and operating large-scale, cloud-based systems that power EA's global gaming platform.

Responsibilities:

• Build and operate scalable systems: Support the development, deployment, and maintenance of distributed, cloud-based infrastructure using modern open-source technologies such as AWS, GCP, Azure, Kubernetes, Terraform, and Docker.
• Platform operations and automation: Develop automation scripts, tools, and workflows to reduce manual effort, improve system reliability, and optimize infrastructure operations.
• Monitoring, alerting, and incident response: Create and maintain dashboards, alerts, and metrics to improve system visibility and proactively identify issues. Participate in on-call rotations and assist in incident response and root cause analysis.
• Continuous Integration / Continuous Deployment (CI/CD): Contribute to designing, implementing, and maintaining CI/CD pipelines to ensure consistent, repeatable, and reliable deployments.
• Reliability and performance engineering: Collaborate with cross-functional teams to identify reliability bottlenecks, define SLIs/SLOs/SLAs, and implement improvements that enhance the stability and performance of production services.
• Post-incident reviews and documentation: Participate in root cause analyses, document learnings, and contribute to preventive measures to avoid recurrence of production issues. Maintain detailed operational documentation and runbooks.
• Collaboration and mentorship: Work closely with senior SREs and software engineers to gain exposure to large-scale systems, adopt best practices, and gradually take ownership of more complex systems and initiatives.
• Modernization and continuous improvement: Contribute to ongoing modernization efforts by identifying areas for improvement in automation, monitoring, and reliability.

Qualifications – Software Engineer II (Site Reliability Engineer)

• 3–5 years of experience in Cloud Computing (AWS preferred), Virtualization, and Containerization using Kubernetes, Docker, or VMWare.
• Extensive hands-on experience in container orchestration technologies, such as EKS, Kubernetes, Docker.
• Experience supporting production-grade, high-availability systems with defined SLIs/SLOs.
• Strong Linux/Unix administration and networking fundamentals (protocols, load balancing, DNS, firewalls).
• Hands-on experience with Infrastructure as Code and automation tools such as Terraform, Helm, Ansible, or Chef.
• Proficiency in Python, Golang, Bash, or Java for scripting and automation.
• Familiar with monitoring and observability tools like Prometheus, Grafana, Loki, or Datadog.
• Exposure to distributed systems, SQL/NoSQL databases, and CI/CD pipelines.
• Strong problem-solving, troubleshooting, and collaboration skills in cross-functional environments.