Associate Renewals Manager

GitLab is seeking an Associate Renewals Manager to maximize customer retention rates and execute the renewal process to ensure ARR is retained or expanded.

Responsibilities:

• Maximize customer retention rates through effective sales techniques over the phone, video, and email while minimizing customer churn and contraction.
• Execute the renewal process to ensure ARR is retained or expanded.
• Evaluate license usage and complete true-up requirements.
• Understand and align customer's business needs and goals to generate renewal quotes.
• Provide renewals administration support to Renewals Managers and Account Executives.
• Ensure renewals are closed on a timely basis.
• Collaborate with Sales and Customer Success Managers on renewals strategy and plans, leveraging customer analytics and metrics.
• Liaise with customers to ensure POs and order forms are accurately completed.

Requirements:

• Related sales or customer experience (e.g., SDR, BDR, sales ops, deal desk, customer service, CSM).
• Demonstrated progressive experience with B2B software sales.
• Experience with subscription GTM approaches for customer success management and renewals.
• Effective communicator with strong interpersonal and collaboration skills.
• Motivated, driven, and results-oriented.
• Strong negotiation, presentation, and closing skills.
• Preferred experience with technical products, DevOps, software development lifecycle, or application development.

Benefits:

• Benefits to support health, finances, and well-being.
• Flexible Paid Time Off.
• Team Member Resource Groups.
• Equity Compensation & Employee Stock Purchase Plan.
• Growth and Development Fund.
• Parental Leave.