Description
At Wolt, you're part of a team that creates technology for delivering a wide range of products to neighbourhoods worldwide. With operations in over 500 cities across 30 countries, you're in a fast-paced environment where you'll learn, build, and ship more than in most other companies.
As the Associate Operations Manager for Supply Activation & Acquisition, you play a crucial role in ensuring that courier supply keeps pace with demand. You'll lead and mentor a team of 3, focusing on intraday activation and courier acquisition across all Central markets. Your responsibilities include:
- Managing Central's intraday activation strategy to match courier supply with demand hour by hour
- Leading and mentoring a team of 3 and overseeing a multi-million euro activation and acquisition budget
- Handling Central's courier acquisition function, including job boards, application attainment, reactivation campaigns, and sign-ups
- Reporting on Central's UH% and GOV loss KPIs weekly, identifying risks and driving corrective actions with senior leadership
- Planning and executing mobilizer strategies and special events coverage ahead of demand spikes
- Collaborating with Support, Product, and Global Delivery Ops to develop scalable tools and processes
- Serving as the primary point of contact for top management on Central's supply health
To succeed in this role, you need:
- A proven track record in managing complex, data-driven operations across multiple markets, preferably in courier/gig supply, logistics, or marketplace operations
- Experience owning hard KPIs and being accountable for results
- Leadership experience with a small team (3 direct reports)
- Strong budget management skills, with the ability to allocate and defend a multi-million euro budget
- Excellent analytical and communication skills, with the ability to provide actionable recommendations to senior leadership
- Fluency in English (spoken and written)
In terms of compensation, the successful candidate's starting pay will fall within the following ranges:
- Austria: €6,503-€8,129 EUR
- Slovakia: €3,207-€4,009 EUR
- Poland: 13,678 zł-17,098 zł PLN