Customer Success Manager, Public Sector (National Security)

As a Customer Success Manager on Anthropic's Public Sector team, you will be the post-sales trusted advisor helping national security customers realize the value of Claude and turn their investment into mission impact.

You will combine your customer success expertise with technical fluency to drive adoption of Claude Code, the Claude API, and Claude for Government (C4G) on classified infrastructure delivered through a cleared cloud provider, while maintaining high standards for safety, security, and discretion.

Key responsibilities:

• Partner with the account executive and Applied AI architect to deeply understand the customer's mission requirements and translate them into an account and success plan
• Serve as the primary post-sales advisor to the customer throughout their Claude adoption journey
• Support customers building with Claude Code, the Claude API, and Claude for Government on classified infrastructure
• Create and deliver compelling enablement and executive content tailored to different audiences
• Help the customer develop evaluation frameworks and measure adoption and value
• Drive consumption and adoption of Claude across mission workloads
• Own Executive Business Reviews and serve as the primary conduit between the customer, cleared cloud providers, and Anthropic
• Identify common adoption and integration patterns and hero workflows that demonstrate mission transformation
• Work onsite frequently at customer facilities for enablement, workshops, and relationship building

Requirements:

• U.S. citizenship and an active TS/SCI security clearance with a current full-scope polygraph
• Prior experience working with US national security agencies
• 5+ years of experience in customer-facing roles
• Experience driving success with consumption-based products
• Technical fluency with AI/ML concepts, API integration patterns, and agentic tooling
• Exceptional ability to build relationships with and communicate technical concepts to diverse stakeholders

The annual compensation range for this role is $265,000-$350,000 USD.