Customer Solution Strategy Lead

About the Role

The Pre-Sales Customer Engineering organization owns the technical sale of the Cloudflare solution portfolio, ensuring maximal business value, fit-for-purpose solution design and adoption roadmap for our customers.

As a Solution Strategy Lead, you will take a deeply consultative approach to map the customer's entire technical ecosystem. You will drive enterprise-wide transformation from initial strategic positioning through the complete customer lifecycle.

Platform Focus Areas

• App Modernization: Migration from legacy application architectures to Cloudflare's edge platform.
• Developer: Adoption of Cloudflare's developer platform for new application development.
• AI: Adoption of Cloudflare's AI infrastructure for inference and orchestration.

Core Accountabilities

• Platform Adoption Roadmapping: Develop account-specific adoption plans across App Modernization, Developer, and AI.
• Cross-Functional Coordination: Coordinate SE, CS, and Product resources against adoption milestones.
• Technical Executive Relationships: Build relationships with CTOs, VPs of Engineering, and Platform Architects.
• Expansion Development: Identify and qualify platform expansion opportunities.
• Voice of Customer to Product: Bring strategic customer requirements into Product roadmap discussions.

Success Metrics

• Platform Adoption: Products per account, Developer platform adoption, AI adoption.
• Revenue Influence: Expansion pipeline, Net Revenue Retention.
• Product Feedback: Requirements submitted, Adoption blockers resolved.

The Profile

• Architectural Command: 10+ years of experience in Customer Engineering Leadership, Product Management, Consulting, or Technical Strategy within a global SaaS or infrastructure environment.
• Executive Presence: Exceptional communication skills with the ability to influence C-level executives and internal product leads simultaneously.
• Relentless Curiosity: A natural obsession with "How it works" and "How it could be better."

Benefits

• Health & Welfare Benefits: Medical/Rx Insurance, Dental Insurance, Vision Insurance, Flexible Spending Accounts, Commuter Spending Accounts, Fertility & Family Forming Benefits, On-demand mental health support and Employee Assistance Program, Global Travel Medical Insurance.
• Financial Benefits: Short and Long Term Disability Insurance, Life & Accident Insurance, 401(k) Retirement Savings Plan, Employee Stock Participation Plan.
• Time Off: Flexible paid time off covering vacation and sick leave, Leave programs, including parental, pregnancy health, medical, and bereavement leave.