Residential Hall Manager

The Student Housing & Residential Life Office (SHRLO) under the Dean of Students' Office (DSTO) at HKUST is seeking a dynamic, caring, and committed professional to work with HKUST students within our Residential Halls.

The appointee will be required to reside in a student hall to carry out the duties as assigned and perform on-call duties.

Key Responsibilities & Duty Quarter

• Program & Community Development: Execute services and initiatives to help students achieve a fulfilling residential life, which includes promoting student activities and organizing residential programs.
• Hall Operations: Manage the day-to-day administration of student hall(s) and assist with student housing arrangements.
• Stakeholder Liaison: Build and maintain close working relationships with Residence Master(s), student groups, individual residents, hall tutors, internal university departments, and external organizations.
• Team Supervision: Supervise a team of frontline staff to ensure smooth daily operations within the residential buildings.
• Flexible & On-Call Support: Act as duty manager for all student halls according to a roster (including evenings, weekends and public holidays), reside in an assigned student hall, and perform on-call duties to support emergency responses or special incidents.

Qualifications & Attributes

• A Bachelor's degree with at least three years of relevant post-qualification experience.
• Prior residential experience in a university student hostel is highly advantageous.
• Preference will be given to candidates with hostel management experience or those who have demonstrated strong leadership as student leaders in extracurricular activities.
• Passionate about working directly with students and diverse stakeholders in a collaborative environment.
• Self-motivated, highly responsible, and capable of working independently under pressure under minimal supervision.
• Strong communication, organization, problem-solving, project management, and supervisory skills.
• Excellent command of both written and spoken English and Chinese (including Putonghua), along with strong computer literacy.

Contract Details

• Duration: 2 years, renewable
• Starting salary will be commensurate with qualifications and experience.
• Fringe benefits including annual leave, medical and dental benefits will be provided.
• A gratuity will be payable upon successful completion of contract.