Description
As a Solutions Engineer at ElevenLabs, you'll work with a driven team to unlock the full potential of their voice AI platform for a growing customer base. Your mission is to efficiently scale technical solutions for many enterprise customers, both directly and by improving internal processes and supporting sales teams.
You can expect to:
- Collaborate strategically with Account Executives to enhance the technical aspects of the sales process.
- Work directly with technical contacts from customers and prospective customers to provide bespoke support and architect solutions.
- Craft compelling technical demonstrations that clearly communicate the product's value proposition.
- Create technical enablement resources that amplify the sales team's effectiveness and technical fluency.
- Build self-service tools and documentation that empower customers to implement solutions independently.
- Identify opportunities to productize common integration patterns or features, and work with product teams to make these real!
We're looking for exceptional individuals who excel at working with customers on technical problems and are excited to work with us to scale this efficiently. You'll thrive with us if you:
- Are passionate about AI, technology, and ElevenLabs products.
- Enjoy working directly with customers, iterating on solutions, and providing tailored support.
- Have a talent for identifying patterns that can be standardized and scaled.
- Have strong empathy for customers, sales, and product teams.
- Have a strong technical background to help customers architect integration between solutions and their existing solutions.
- Experience working with customers, preferably in a technical capacity.
- Proficiency in Python, with a deep understanding of software development, software architecture, and common integration patterns.
- Excellent communication skills with the ability to adapt messaging to different audiences.
This role is remote-first, so it can be executed from anywhere in Switzerland, with a preference for Zurich. Expect regular travel for customer onsites. Fluency in English and German and a deep understanding of regional and cultural nuances is required.