Description
Join the Coram/CVS team as a Patient Intake Coordinator and support the Enteral Nutrition Center with the initial admission of patients onto service with the Company.
In this role, you will maintain communication and workflow between the branch, Sales staff, Insurance Verification team, and referral sources, helping to ensure new patients receive excellent care while on our services.
Responsibilities:
- Process orders from referral sources and patients, respond to phone and fax inquiries, and resolve patient complaints
- Assess patient needs and document referral requests for coordination of care
- Provide information pertaining to equipment supplies and services to applicable departments
- Coordinate with the Insurance Verification Team to process patient details and collect benefit coverage information
- Relay insurance coverage to referral sources and patients and discuss forms required for billing with patients
Requirements:
- Minimum two years of experience in customer service
- Minimum two years of experience in healthcare
- Minimum one year of experience working in Microsoft Office, specifically Excel, Outlook, and Word
Preferred Qualifications:
- Insurance terminology
- Medical Benefit knowledge
- Typing skills 40-50wpm
- Multi-tasking
- Using multiple screens
- Call Center experience
- Basic math skills
Benefits: This full-time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well-being of colleagues and their families. The benefits for this position include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility.
Pay Range: $19-21 per hour range The typical pay range for this role is: $17.00 - $28.46