Accounts Receivable Collections Analyst

We are seeking an Accounts Receivable Collections Analyst to manage a portfolio of customer accounts and help collect payments on time. You will investigate overdue balances, resolve payment issues, and build relationships with customers' Accounts Payable teams.

Responsibilities:

• Manage collections for assigned accounts through email and phone outreach
• Review account aging and collection activity daily
• Build relationships with customers' Accounts Payable teams
• Coordinate incoming requests and handle initial escalations
• Investigate complex account balances and recommend next steps
• Research invoice and payment discrepancies
• Work with Credit to arrange and monitor approved payment schedules
• Lead biweekly reviews with business leaders on open receivables
• Use approved AI tools to summarize account histories and analyze aging data
• Support Finance and Accounting with month-end close activities

Success in Your First Year:

• Assigned accounts have clear action plans and reliable records
• Collection performance improves against agreed targets
• Customers and internal partners receive clear answers and dependable service
• You use AI and process improvements to reduce manual work

Requirements:

• Strong performance and ownership of results
• Ability to learn unfamiliar processes and systems quickly
• Clear written and verbal communication
• Persistence and initiative
• Ability to work independently and with others
• Hands-on experience using generative AI
• Strong problem-solving skills
• Sound judgment about AI output and confidential data
• Comfort working with numbers and spreadsheets