Description
Some careers grow faster than others. If you're looking for a career that will help you stand out, join HSBC and fulfil your potential.
Our GCIO organisation plays a critical role for the bank, partnering with businesses to build platforms, systems, and products that customers use daily. As an Internship, IT, you'll gain real-world exposure to how technology teams in a global bank deliver software and run BAU in a controlled environment.
Responsibilities You'll support day-to-day delivery operations, tooling hygiene, and risk/control tracking, building practical skills in communication, structured problem-solving, and modern ways of working (Agile/DevOps).
Key Development Outcomes By the end of the internship, you should be able to:
- Navigate end-to-end delivery processes
- Use Jira and Confluence effectively to manage work and maintain clear documentation
- Understand DevOps delivery concepts
- Build confidence in professional stakeholder communication
- Gain awareness of technology risk and controls
Responsibilities (supervised)
- Support BAU and project admin: action logs, meeting notes, decision logs, weekly status updates
- Maintain Jira hygiene: closing/triaging stale items, improving ticket quality, basic dashboards
- Maintain Confluence pages: playbooks, runbooks, process notes, onboarding materials
- Support tracking and follow-ups for vulnerability remediation and KCI-related status updates
- Help identify opportunities to streamline reporting and improve 'how we work' documentation
Qualifications & Experience
- Studying towards a degree in Computer Science / IT / Engineering / related discipline
- Detail-oriented, reliable, and comfortable working with checklists and structured tracking
- Familiarity with Jira/Confluence (basic is fine; training will be provided)
- Interest in software delivery, Agile, DevOps, or technology risk
- Strong written and spoken English communication
What Success Looks Like
- Accurate, timely trackers and clear documentation
- Improved tooling hygiene
- Professional communication
- Demonstrated learning through end-of-internship deliverables
Support and Oversight
- You'll have a named mentor and weekly check-ins
- Work will be reviewed before it's shared widely
- Access will follow least-privilege principles