Description
We are seeking a Field Service AI Technical Architect / Senior Technical Architect to join our team. As a Technical Architect, you will play a key role in both internal team activities and client-facing work at a global level. You will lead customer discovery, design and implement scalable solutions for complex use cases, and leverage technical expertise, AI, and automation and optimization strategies to drive innovation and continuous improvement in field service delivery.
Key Responsibilities:
- Collaborate with customers and implementers to conceptualize, design, and implement AI solutions for field service scenarios.
- Develop and implement technical requirements, working closely with the customer.
- Define customer KPIs, collaborating with operations managers and leading business workshops.
- Design and run simulation experiments, identifying the optimization techniques best suited to the KPIs defined by the customer.
- Use advanced mathematical and AI-based analysis to review and evaluate scheduling outputs, ensuring alignment with business objectives.
- Analyze customer data using AI and dedicated tools to identify operational bottlenecks, leading workshops to discuss findings and recommendations.
- Lead technical programs for the design and implementation of complex Field Service use cases that meet customer business objectives.
- Drive innovation by developing tools and methodologies that strengthen the practice.
- Stay current on the latest product capability advancements, working closely with the product team toward co-innovation.
Minimum Requirements:
- Bachelor's degree in a relevant field (Industrial Engineering, Statistics, Computer Science, Mathematics, Economics, etc.).
- Extensive experience in the Field Service domain.
- 3+ years of experience in client-facing and leadership roles within global organizations.
- 3+ years of experience in analytical and problem-solving roles, with an emphasis on the ability to extract insights from data.
- Experience using data analysis tools.
- Excellent verbal and written communication skills and active listening, with the ability to present complex ideas clearly and concisely to both technical and non-technical audiences.
- Excellent multitasking skills and ability to adapt quickly in a dynamic environment with shifting priorities.
- Willingness to travel as required by the role (estimated 20–30%).