Description
The Payments Program Manager is responsible for driving excellence across partner program management, international expansions, and payment partner onboarding.
Based in Berlin or London, you will own end-to-end partner relationships and programs , identifying issues, driving resolution, spotting new opportunities, and advocating for improvements that raise the bar on partner and customer experience.
This role requires a hands-on approach: you will resolve operational escalations, gather data, surface root causes, and lead cross-functional teams to sustainable solutions.
Key Responsibilities:
Partner Program Management
- Own day-to-day management of assigned payment partner programs, serving as the primary operational point of contact
- Develop and maintain partner governance frameworks including QBRs, scorecards, escalation paths, and performance tracking
- Monitor partner health metrics and proactively drive performance improvements in collaboration with partners and internal stakeholders
- Manage cross-functional dependencies with Product, Technology, Legal, Finance, and Compliance teams to keep programs on track
Issue Identification & Resolution
- Identify points of friction in payment acceptance and partner operations through data analysis and stakeholder engagement
- Resolve operational escalations end-to-end: gather data, investigate root causes, coordinate remediation, and drive to closure
- Build business cases for improvements, set requirements, and advocate for solutions with partner teams and internal leadership
- Produce clear, data-driven reporting on program status, risks, and escalations for senior stakeholders
Expansions, Onboarding & Opportunities
- Lead onboarding of new international payment partners and payment methods from scoping through go-live, ensuring delivery against milestones and SLAs
- Drive geographic and product expansion programs, coordinating technical integrations and commercial readiness across markets
- Identify and pursue new opportunities to improve payment acceptance, reduce cost, and enhance customer experience
- Build and improve scalable processes for partner lifecycle management, from initial assessment through steady-state operations
About the Team The Payments Business Operations (PBO) team drives operational excellence across Amazon’s payment methods globally.
Basic Qualifications:
- Experience working cross-functionally with tech and non-tech teams
- Experience defining program requirements and using data and metrics to determine improvements
- Experience in program or project management
- Experience implementing repeatable processes and driving automation or standardization
- Experience working with vendors or partners
- Payments industry experience
Preferred Qualifications:
- Experience in driving end-to-end delivery, and communicating results to senior leadership
- Demonstrated strong analytical skills
- Experience driving medium to large projects to completion
- Experience leading process improvements and identifying operational inefficiencies
- Strong written and verbal communication skills
- Experience writing clear documentation (e.g., business reviews, post-mortems)
- Master’s degree or MBA in business, operations, or related field