Description
We are looking for a Senior Technical Account Manager (TAM) to own the post-sales technical relationship for a portfolio of our largest enterprise customers.
Responsibilities
- Own the post-sales technical relationship and the annual TAM renewal for a portfolio of enterprise accounts, running a weekly check-in, monthly review, quarterly business review (QBR), and annual roadmap workshop for each
- Lead incident follow-through when an escalation or a pattern of incidents emerges: run the post-mortem, find the architectural root cause, own the remediation roadmap, and respond to priority 1 and 2 escalations within 4 business hours
- Deliver proactive architectural reviews, technical risk mapping, cost and usage optimization, and pre-launch readiness assessments
- Scope hands-on engineering work for Forward Deployed Engineers (FDEs) and audits for Professional Services, and track their outcomes into the customer's technical roadmap, without shipping production code yourself
- Relay customer technical needs to Product, Engineering, and Support, and hold those teams to the commitments you have made to your customers
Requirements
- 5+ years in customer-facing technical roles at a platform, infrastructure, or developer tools company, such as technical account management, solutions architecture, developer success engineering, or support engineering
- Owned customer relationships at the $1M+ annual contract value (ACV) tier, including QBRs, roadmap workshops, and renewals
- Architected, debugged, and optimized production systems on Next.js and Vercel, including App Router, incremental static regeneration (ISR) and caching, Fluid Compute, and the AI SDK
- Led technical outcomes across Engineering, Product, and Support without formal authority, and written the incident summaries, post-mortems, and executive readouts that came out of them
Nice to Have
- Carried a TAM portfolio at a hyperscaler, infrastructure platform, or developer tools company, such as AWS, Cloudflare, Datadog, or GitHub
- Built AI agents with the Vercel AI SDK or Model Context Protocol (MCP) servers
- Led cloud financial operations (FinOps) or cost-optimization engagements, or ran an annual roadmap workshop or Well-Architected Review for an enterprise customer
Benefits
- Competitive compensation package, including equity
- Inclusive Healthcare Package
- Learn and Grow - we provide mentorship and send you to events that help you build your network and skills
- Flexible Time Off
- We will provide you the gear you need to do your role, and a WFH budget for you to outfit your space as needed