Description
As a Pharmacy Technician, you will provide virtual support for Medicaid patients, partnering with Waymark pharmacists to help patients access medications, address barriers to medication non-adherence, and elevate prescription needs to providers.
Responsibilities:
- Coordinate patient medication needs with a multidisciplinary team including community health workers, care coordinators, and therapists.
- Perform telephonic and SMS outreach to patients and providers/pharmacies to address medication access issues, medication non-adherence, or other drug utilization activities to improve patient and quality outcomes.
- Coordinate with external healthcare providers and Waymark care team colleagues to provide accurate and timely information on medications.
- Communicate with patients and healthcare providers to assist in completing medication prior authorizations, navigate formulary changes, manage side effects, and identify therapeutic substitutions.
- Facilitate timely responses to internal Waymark requests for pharmacy team assistance by obtaining and documenting medication information.
- Provide accurate and timely documentation to ensure productivity and quality metrics are met.
- Actively participate in innovation with an evolving startup environment by identifying trends, resolving problems, and recommending improvements.
Minimum qualifications:
- Current Virginia State Pharmacy Technician License in good standing.
- PTCB CPhT Certification.
- 2 or more years experience working in outpatient/primary care/clinic-based, or managed care settings.
- Experience with and commitment to improving care for underserved populations.
- Ability to collaborate and communicate effectively in a multidisciplinary team setting.
- Strong interpersonal communication skills.
- Detail-oriented, customer service-oriented mindset, motivated problem solver.
- Ability to navigate proficiently within multiple computer systems.
- Reside within the state of Virginia.
Preferred qualifications:
- 3 or more years experience working in outpatient/primary care/clinic-based, or managed care settings.
- Experience working in a call center handling pharmacy-related customer service requests and performing outbound calls.
- Experience in navigating Virginia Medicaid prescription benefits.
- Experience with lean process improvement and/or other quality improvement initiatives.
- Experience with EHR documentation.
Hiring Range: $23.08 - 26.20/hr for US Employees in Richmond or Hampton Roads, $22.38 - $25.42/hr all other locations within Virginia
Benefits:
- Stock Options
- Work-from-Home Stipend
- Incentive Program
- Medical, Vision, and Dental Coverage
- Life Insurance
- Paid Time Off
- Parental Leave
- Retirement Savings
- Commuter Benefits
- Professional Development Stipend