Live Service Design Director

Electronic Arts is seeking a Live Service Design Director to join the Ripple Effect team. You will report to the Executive Producer and oversee live design, focusing on live service tuning and quality of life improvements, specifically engagement and retention based on telemetry and player sentiment.

Responsibilities:

• Develop and optimize design processes for high-quality live operations.
• Drive the strategic design vision for live services to maximize long-term player engagement.
• Direct the design team in building and delivering seasonal content and live events.
• Guide live gameplay initiatives to evaluate, balance, and fine-tune core game systems.
• Analyze player sentiment and game telemetry to inform tuning and balance adjustments.
• Collaborate with Product Management and Data leaders to map out a clear roadmap focused on key player priorities.
• Balance and prioritize feature development, quality-of-life enhancements, and critical issues with craft leaders and seasonal stakeholders.
• Ensure engagement-focused designs meet quality benchmarks while staying aligned with seasonal themes.
• Mentor and inspire team designers to execute creative concepts to the highest standard.
• Exchange constructive feedback with stakeholders and team members, offering actionable solutions for process and project improvements.
• Take ownership of overall project quality targets and deliver measurable results.

Requirements:

• 5+ years of experience leading game teams and defining design direction in a live service environment.
• Experience developing multiplayer games focusing on progression and player retention.
• Deep empathy and understanding of player needs and motivation.
• Demonstrated success in the gaming industry.
• Understanding of mass-market appeal and the ability to innovate within it.

Benefits: Electronic Arts offers comprehensive programs, including physical, emotional, financial, professional, and social well-being support, tailored to local needs. Benefits may include healthcare, mental health support, retirement savings, paid and family leaves, free games, and more.