Description
Supabase is seeking a Customer Solution Architect Team Lead to captain a high-performing team of Customer Solutions Architects and help drive the adoption of Supabase across a diverse range of customers.
The CSA Team Lead will be responsible for both people management and customer outcomes, supporting team execution while developing repeatable best practices across pre-sales discovery, proof-of-value onboarding, and technical success.
Responsibilities
Pre-Sales Discovery:
- Lead and review technical discovery led by CSAs to uncover business and technical objectives, set appropriate expectations of the Supabase platform, and define the criteria for success.
- Guide CSAs in designing and presenting platform demonstrations tailored to high-value customers, helping them clearly articulate the value of the Supabase platform and team.
- Collaborate with Growth team members to size deals, provide anticipated usage estimates, and identify potential workloads supported by the Platform.
Proof-of-Value Onboarding:
- Support your team in defining and executing proof-of-value scopes that balance business outcomes with low-friction onboarding.
- Ensure CSA-owned timelines, success criteria, and engagement tactics result in a high proof-to-conversion success rate.
- Build reusable onboarding flows (email sequences, docs, templates, webinars) that accelerate time-to-value for new customers.
Customer Success & Expansion:
- Help your team build detailed account plans focused on both short-term adoption and long-term expansion opportunities.
- Provide ongoing technical coaching for CSAs conducting architecture reviews, schema design evaluations, and performance tuning for production workloads.
- Partner cross-functionally to advocate for customer feedback, share emerging customer needs with Product & Eng, and communicate roadmap milestones back to customers.
Trust & Platform Advocacy:
- Coach CSAs to act as internal and external champions of Supabase, building trust with customers through consistency, clarity, and deep product expertise.
- Uphold a standard of excellence in customer engagement, ensuring Supabase becomes embedded in the way our customers build.
Requirements
- 6+ years of experience in Solutions Architecture, Technical Account Management, or Database Engineering.
- 2+ years of people management or team leadership experience, ideally in a high-growth, technical startup environment.
- Strong background with relational databases (PostgreSQL preferred), with a deep understanding of schema design, indexing, and query performance.
- Hands-on experience building modern web applications using frameworks like React, Svelte, Vue, or Node.js.
- Clear, confident technical communicator and storyteller.
- Experience navigating stakeholder alignment, conflict resolution, and collaborative problem-solving across teams.
- Familiarity with tools such as HubSpot, BigQuery, and internal BI dashboards.
What We Offer
- Fully Remote: We hire globally and provide a WeWork membership or co-working allowance.
- ESOP: Every team member receives equity ownership in the company.
- Tech Allowance: Budget to set up your ideal work environment.
- Health Benefits: Supabase covers 100% of health insurance for employees and 80% for dependents.
- Annual Off-Sites: Once a year, the entire company gathers in a new city for a week of connection, collaboration, and fun.
- Flexible Work: We operate asynchronously and trust you to manage your own time.
- Professional Development: Annual education allowance to spend on learning.