GTM Integration Specialist I

ZoomInfo is looking for an experienced, results-oriented Integration Support Specialist who excels in communication, presence, and confidence.

You will work with customers to build relationships and drive value based on customer-defined goals, and will be responsible for delivering exceptional customer experiences through friendly, efficient, accurate service and quick resolution of customer incidents and inquiries.

Responsibilities:

• Provide day-to-day support for customers, including incident management and workflow recommendations
• Triage and manage escalations to engineering teams
• Document best practices and useful information for customers
• Serve as the voice of the customer, capturing and conveying feedback internally
• Learn third-party products and their integrations to educate and guide customers
• Identify renewal risks and up-sell opportunities, collaborating with internal teams

Requirements:

• Bachelor’s degree and 2-6 years of equivalent work experience in a SaaS organization
• Comfortable working in EST & PST time zones on a rotational basis
• Technical CRM, MAT, or Sales Acceleration platform experience; certification with Salesforce, Marketo, HubSpot, Eloqua, and/or Microsoft Dynamics is a strong plus
• Experience with SOQL, Salesforce Managed Packages, APIs, DataDog, Jira, Snowflake, and video conferencing applications
• Proven ability to multi-task, manage priorities, and provide excellent customer service
• Strong attention to detail, self-directed problem-solving, and adaptability
• Excellent organizational, written, and oral communication skills

Benefits:

• Comprehensive benefits
• Holistic mind, body, and lifestyle programs
• Salary range: $89,200-$133,800 USD