Description
Syneos Health is seeking a Clinical Operations Manager, FSP 360, India, Home Based.
The Clinical Operations Manager will be responsible for three primary performance areas:
Customer Delivery and Success
- Develop and foster strong, collaborative relationships with customers
- Solicit feedback from customers for continuous improvement of service delivery and to strengthen customer relationships
- Ensure delivery and compliance with agreed-upon KPIs
- Manage headcount and resource needs for their team
- Communicate and manage customer issues through assigned escalation channels
- Ensure quality and adherence to Standard Operating Procedures/Work Instructions (SOP/WIs) and compliance with federal and local guidelines and ICH GCPs
- Conduct oversight visits as required for Clinical Research Associates
Business Impact
- Share knowledge across their team to disseminate best practices and lessons learned
- Make informed and data-driven decisions that positively impact their team's performance
- Deliver business unit revenue targets by attracting and retaining the right talent
- Balance the right size and skill level team against expected customer delivery
People Leadership
- Actively manage team members' performance through the established Syneos Health process
- Verify that team members adhere to training guidelines and maintain their training records
- Provide administrative oversight
- Support team members' professional development through coaching and delegating tasks
- Proactively work to ensure team members' engagement, retention, and turnover rates remain within expected levels
The ideal candidate will have experience in clinical operations management and excellent leadership and communication skills.