Product Operations Technical Specialist, Launched Effects

Anduril Industries is a defense technology company with a mission to transform U.S. and allied military capabilities with advanced technology.

The Launched Effects team at Anduril builds Altius, a revolutionary family of tube-launched, highly autonomous drones.

This is a technical role at the intersection of hardware engineering, software development, and military operations.

You will triage and root-cause complex electromechanical failures, pull apart telemetry and logs to separate a one-off from a fleet-wide trend, and partner with engineering to turn what you find into permanent product fixes.

Responsibilities

• Own the Incident: Identify, triage, diagnose, and root-cause product incidents across the global Altius fleet, driving postmortem actions and keeping stakeholders informed from discovery through resolution.
• Debug the Hard Problems: Perform log review, telemetry analysis, and diagnostics using Linux and command line tools to isolate failures across hardware, software, and networking.
• Master the System: Build deep technical expertise across the Altius air vehicle and its launcher configurations, tracing failures that surface at the integration boundary between the two.
• Drive Fleet Reliability: Partner with software and hardware engineering teams to abstract individual field failures into systemic reliability improvements and permanent design changes.
• Sharpen Our Visibility: Continuously assess and improve the quality of the fleet's observability and health telemetry alongside engineering, test, and mission teams.
• Find the Trends: Collect, organize, and analyze system failure data to define trends, drive proactive sustainment processes, and inform resource allocation decisions.
• Support the Mission: Deliver responsive, detail-oriented technical support to our global users, managing customer-facing incidents and communicating mitigation and resolution clearly.
• Bridge the Gap: Translate between deeply technical engineering teams and non-technical stakeholders, maintaining current awareness of product specifications and fielded configurations.
• Build the Playbook: Contribute to the runbooks, triage procedures, and technical guidance that let our sustainment operations scale as the Altius fleet grows worldwide.
• Travel: Travel as needed to support customer operations and test events.

Required Qualifications

• Hands-On Technical Experience: 2+ years of professional experience supporting, troubleshooting, or maintaining complex technical systems.
• Education: Bachelor's degree in a technical or related field, OR equivalent hands-on military, aerospace, or industrial technical experience.
• Problem-Solving Mindset: Strong aptitude for problem solving in unstructured situations at the interface of hardware, software, and networking.
• Self-Starter: Demonstrated ability to find and resolve issues on your own.
• Excellence and Rigor: Execute the 100th rep of a process with the same focus and care as the first five reps.
• Communication: Excellent written, visual, and verbal communication skills.
• Clearance & Location: Eligible to obtain and maintain a U.S. Secret Security clearance, and based in (or willing to relocate to) the Atlanta, GA area.

Benefits

Anduril offers top-tier benefits for full-time employees, including comprehensive, competitive benefits package.