Workspace Experience Ambassador

JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world-class services, advisory, and technology for our clients.

As a Workspace Experience Ambassador, you will help build and lead a supportive and social place, where we can all be at our best. You will create a welcoming atmosphere and be the primary point of contact for all employees and their visitors.

Responsibilities:

• Deliver an exceptional customer experience to our clients
• Create a welcoming, first-class atmosphere for clients and visitors
• Support the client's app by updating the latest information for a digitalized customer experience with content management and system uploading
• Take ownership of digitalized services that support clients within the workplace
• Maintain the space at a high standard and support wayfinding and content screen management
• Build relationships with key stakeholders and encourage interaction between colleagues
• Drive and develop the community by organizing engaging, popular events
• Understand the needs of the business or businesses you support
• Create a culture of community well-being, supporting and guiding clients through the challenges and opportunities of the new workplace environment

Community Engagement:

• Deliver an exceptional experience to our colleagues to enable them to flourish
• Create a welcoming, first-class atmosphere for colleagues and their visitors
• Take ownership of all services within the hybrid workspace
• Build relationships and encourage interaction between colleagues
• Drive and develop the community by organizing engaging, popular events
• Understand the needs of the business and what drives the businesses you support
• Create a culture of Community Well Being, supporting and guiding colleagues through the challenges and opportunities of the new workspace environment

Content and Events:

• Building a conscious community through a local event calendar
• Synergize event initiatives and messaging on shared goals with ERGs, HR, and contractors
• Drive collaboration and partnerships across a range of different industries through the community calendar
• Immerse yourself within the work profile of each business to communicate and promote events and offerings to enhance community engagement
• Gatekeeper of the digital signage and communication displays
• Contribute to the monthly newsletter to connect with users and promote community activities
• Work alongside the Catering and Events team to brainstorm, plan, and organize events
• Develop an engaging content plan, including blog pieces, articles, social media posts, newsletters, and videos
• Work with the communications team to create event collateral and promotion materials
• Engage with the online community and respond to comments and requests
• Take ownership of resolving issues and providing personal follow-up as necessary

Technology:

• Work with the BI&T team to introduce innovative technical solutions to increase customer experience and engagement

Requirements:

• 2+ years of relevant experience in customer service, events, sales, or related industries
• Prior experience in co-working, corporate real estate, or start-up experience would be an advantage
• Proficient computer skills such as MS Office and email etiquette
• Flexible to work in shifts or occasionally out of hours when requested
• Excellent communication skills (both verbal and written)
• Good negotiation skills, coordination, and networking capability