Description
At PointClickCare, our mission is simple: to help providers deliver exceptional care. And that starts with our people.
As a leading health tech company that's founder-led and privately held, we empower our employees to push boundaries, innovate, and shape the future of healthcare.
With the largest long-term and post-acute care dataset and a Marketplace of 400+ integrated partners, our platform serves over 30,000 provider organizations, making a real difference in millions of lives.
The Accounts Receivable Escalations Analyst is responsible for preparing demand letters, termination letters, and final collection notices. They will also compile invoice copies, statements, quotes, and contracts to support the drafting of letters and provide documents as backup to customers.
Key responsibilities include:
- Preparing demand letters, termination letters, and final collection notices for Senior Care accounts, QuickMar, Pharmacy, and other streams of business as needed.
- Investigating and analysing various customer scenarios.
- Updating and maintaining accurate customer files with all applicable correspondence and reporting to the AR Escalations Manager on status as required.
- Supporting the AR Escalations Manager in developing payment plans and solutions to collect outstanding balances.
- Communicating with customers within an assigned portfolio regarding collections issues, actions, payment inquiries, and invoicing.
- Recognizing billing issues through research and regular reconciliation.
- Preparing monthly account breakdowns and analysis as required by the Manager and customers.
- Compiling and providing invoice copies, credits, and unapplied payment details as required.
- Preparing and reconciling accounts, unapplied credit balances, and credit notes as assigned.
- Coordinating monthly pre-authorized payments with customers and the Payments team for the assigned portfolio.
- Participating in conference calls with customers and internal partners supporting recovery of past due invoices for small dollar accounts on the AR Digital team and AR Escalations as needed.
- Providing onboarding support for new team members, including coordinating co-op assignments within the team with the AR Escalation Manager.
- Performing any ad hoc tasks assigned by management as required to support the overall team objectives and success of the AR Escalations and AR Digital Teams.
Requirements:
- Bachelor's degree in accounting or 3+ years of experience processing accounts receivable.
- High level of moral judgment for handling confidential information and monetary transactions.
- Strong diplomatic, negotiation, and conflict resolution skills.
- Effective attention to detail and high degree of accuracy managing reconciliations.
- Strong communication skills (both verbally and in writing).
- Ability to work within a strong cross-functional environment.
- Demonstrated experience championing change in a fast-paced environment.
- Experience coaching within a diverse team and in a business-to-business environment.
- Sound analytical thinking, planning, prioritizing, and execution skills.
- Excellent computer skills with a strong working knowledge in Microsoft Word and Excel.
- Working understanding of the US Healthcare system (beneficial).
Salary: $56,000 - $62,000 a year
Benefits:
- Benefits starting from Day 1!
- Retirement Plan Matching
- Flexible Paid Time Off
- Wellness Support Programs and Resources
- Parental & Caregiver Leaves
- Fertility & Adoption Support
- Continuous Development Support Program
- Employee Assistance Program
- Allyship and Inclusion Communities
- Employee Recognition … and more!