Description
We are seeking a Patient Access Manager to serve as a key point of contact for patients, caregivers, and healthcare provider office staff, providing education and support on oncology-specific care.
Job Summary: As a Patient Access Manager, you will play a critical role in ensuring that patients have access to GSK Oncology products and services. You will work closely with patients, caregivers, and healthcare providers to provide education and support on benefit discussions, product and disease-state information, and program-specific resources.
Key Responsibilities:
- Serve as the primary point of contact for patients, caregivers, and healthcare provider office staff, providing approved information and education on oncology-specific care
- Conduct welcome calls and ongoing journey touchpoints to discuss patient experiences and provide program-specific treatment education
- Educate patients on coverage outcomes, cost-sharing, and financial assistance options
- Facilitate transfers to Specialty Pharmacy, Medical Information, and other relevant teams as needed
- Maintain accurate documentation of activities and interactions within GSK's internal system
- Capture and report adverse events and product quality complaints within required timeframes
- Adhere to company policies and procedures, compliance guidance, and regulatory requirements
Access & Reimbursement:
- Educate provider offices on payer coverage, coding, and payment policies for GSK Oncology products
- Support access case resolution at the office level, explaining benefit investigation outcomes and prior authorization requirements
- Identify access and reimbursement barriers and escalate complex issues to specialists and leadership
Operational & Compliance:
- Document all interactions and manage cases in Salesforce Health Cloud / CRM
- Follow standard operating procedures and business rules consistently
- Maintain strict separation between patient-facing and account-facing activities
Basic Qualifications:
- Bachelor's degree
- 3+ years of experience in field reimbursement, hub case management, patient experience programs, or related areas
- Ability to travel up to 20%, including overnights
- Valid driver's license
Preferred Qualifications:
- Extensive experience in oncology patient navigation, access and reimbursement, or hub case management
- Advanced degree, such as an MBA, MPH, PharmD, or another relevant clinical or business degree
- Active RN license and Bachelor of Science in Nursing (BSN)
- Experience using CRM and case-management platforms, preferably Salesforce Health Cloud
Benefits: GSK offers a comprehensive benefits program, including:
- Competitive salary and bonus structure
- Comprehensive health insurance
- Retirement savings plan
- Paid time off and holidays
- Opportunities for professional development and growth
Why GSK?: GSK is a global biopharma company united by a common purpose: to get ahead of disease together.