Description
Job Purpose
You will deliver an exceptional customer experience by serving and selling in store and through all digital channels at Marks & Spencer, a leading retailer.
Key Responsibilities
Customer
- Proactively serve customers to create an exceptional experience
- Prioritise customers over tasks
- Maintain an inspiring shopping environment through excellent product presentation and availability
- Participate in Plan A activities to support store and local community initiatives
Selling
- Confidently sell to customers using product knowledge
- Understand customer needs and offer personal recommendations
- Actively participate in store events to achieve selling targets
- Create selling opportunities at all service points
Store
- Understand and contribute to store business priorities
- Follow safe and legal working practices
- Work productively to minimise losses
- Deliver key activities and operational processes efficiently
Team
- Adapt and work flexibly across the store
- Support colleagues to meet customer and business needs
- Develop personally and share knowledge with colleagues
Flexibility and Working Hours
- Sunday: 16:00-20:00
- Monday: 17:00-21:00
- Wednesday: 17:00-21:00
- Saturday: 17:00-21:00
Flexibility is required outside of these hours.
About Us
Marks & Spencer aims to be an inclusive organisation, trusted and admired by colleagues, customers, and suppliers.