Customer Service Specialist

We are seeking a Customer Service Specialist to join our team in Munich, Germany. As a key player in our supply chain and customer service, you will ensure seamless order processing, provide excellent customer service, and drive process optimisation.

Job Summary You will be responsible for managing orders, providing customer support, and resolving complaints. Your goal will be to deliver premium service to our customers, ensuring timely and accurate order fulfilment.

Key Responsibilities

• Manage the entire order-to-cash process for a high-volume customer group, focusing on efficient order processing, excellent customer service, and sustainable process optimisation.
• Serve as the primary point of contact for customers, logistics partners, and internal stakeholders, including professional escalation management and development of customised solutions.
• Ensure high service and quality standards, tracking relevant KPIs such as FRT, CSAT, NPS, and OTIF.
• Oversee the Red Bull ordering tool, including master data management, application development, and support for achieving KPIs.
• Handle complaint management and returns processing for a defined customer group, collaborating with headquarters to resolve consumer complaints.

Requirements

• Completed business studies or a comparable commercial vocational training with subsequent professional experience.
• Excellent German and English language skills, both written and verbal.
• Strong communication and problem-solving skills, with a service-oriented and proactive approach.
• Experience with ERP systems, preferably SAP, and Microsoft Excel.
• Familiarity with CX software, such as Zendesk, is desirable.

What We Offer

• Opportunity to work in a dynamic and international environment.
• Collaborative and supportive team.
• Professional development and growth opportunities.

How to Apply If you are a motivated and customer-focused individual with a passion for delivering exceptional service, please submit your application.