Manager – Partnership Distribution Digital Platform and Integration

The Manager – Digital Platform & Integration is responsible for developing and governing digital platforms, system integration and data exchange capabilities that enable business growth, operational excellence and seamless customer experience.

Job Responsibilities:

• Develop and maintain the digital platform roadmap aligned with business strategy.
• Identify opportunities to enhance digital capabilities.
• Recommend scalable platform solutions supporting long-term growth.
• Benchmark market best practices and emerging technologies.
• Manage the end-to-end lifecycle of business platforms.
• Prioritize enhancement backlog.
• Coordinate release planning and deployment.
• Monitor platform stability and performance.
• Drive adoption of digital solutions across business functions.
• Coordinate user onboarding and training.
• Promote digital ways of working.
• Measure utilization and business impact.
• Lead data exchange initiatives with internal and external stakeholders.
• Coordinate Data integration and system connectivity.
• Improve straight-through processing capability.
• Ensure data quality, integrity and consistency.
• Translate business requirements into digital capabilities.
• Work with Technology teams to design appropriate solutions.
• Ensure customer-centric and scalable implementation.
• Support business transformation initiatives.
• Coordinate with internal Technology teams and external vendors.
• Manage enhancement requests and issue resolutions.
• Facilitate cross-functional collaboration.
• Ensure delivery quality and timelines.
• Ensure platform governance and compliance standards are maintained.
• Monitor operational risks related to digital platforms.
• Recommend mitigation actions.
• Support audit and regulatory requirements.
• Develop platform performance dashboards.
• Monitor adoption, availability and business value.
• Analyze issues and recommend improvements.
• Submit product performance to management.
• Identify opportunities for automation and optimization.
• Promote innovation and digital best practices.
• Continuously improving platform capabilities.
• Support capability development across business users.
• Foster collaboration between Business and Technology.
• Promote knowledge sharing and continuous learning.

Key Deliverables:

• Digital Platform Roadmap
• Platform Enhancement Portfolio
• API & Integration Roadmap
• Digital Adoption Dashboard
• Platform Performance Report
• Data Exchange Framework

Job Requirements:

• Bachelor’s degree in Technology, Engineering, Computer Science or Business
• Professional certification in Digital or Technology is preferred
• 5+ years in Digital, Technology or Transformation
• Experience in Banking or Insurance is preferred
• Experience in system integration and platform management
• Strong stakeholder management capability