Description
Backcountry is seeking a skilled and knowledgeable Seasonal Retail Shop Technician to join their team for the holiday season. The successful candidate will be responsible for ensuring that all products are maintained, repaired, and assembled according to the company's standards.
Responsibilities:
- Assemble, maintain and repair outdoor gear and equipment, including bicycles, ski & snowboard equipment, watercraft, camping gear, and other outdoor equipment.
- Perform quality assurance checks on all products prior to customer delivery.
- Assist customers with technical support and product inquiries.
- Provide support to sales associates with product knowledge and recommendations.
- Keep the shop organized and tidy, including maintaining an inventory of necessary tools and supplies.
- Work collaboratively with the team to meet sales goals and provide exceptional customer service.
- Participate in ongoing training and development to stay up-to-date on industry trends and products.
- Assist on the sales floor as needed.
- Assist the Store Manager in opening and closing the store as needed.
- Ensure the store is properly secured and alarm systems are functioning correctly.
- Manage cash and credit card transactions, and perform daily cash reconciliation.
- Other duties as assigned by management team and Lead Shop Tech.
Requirements:
- 1+ years of experience in a retail shop technician or similar role.
- Strong mechanical aptitude and technical skills with outdoor gear and equipment.
- Excellent customer service skills and ability to communicate effectively with customers.
- Ability to work independently, manage multiple tasks, and prioritize effectively.
- Knowledge of the latest industry trends and products.
- Flexibility to work weekends, holidays, and evenings , especially during the November through February seasonal period.
- Must be able to lift up to 50 pounds.
- High school diploma or equivalent.
- Technical certifications related to outdoor gear and equipment preferred.
Physical Requirements:
- Ability to communicate verbally and work cooperatively with associates and customers.
- Ability to remain standing for up to 5 hours at a time.
- Ability to move about the store coaching and directing associates; selling to customers and retrieving merchandise from stockroom or sales floor.
- Ability to grab, reach, push, pull, bend, stoop, kneel, and crouch to retrieve and replenish merchandise from stockroom or sales floor.
- Ability to lift and/or move merchandise weighing up to 50 lbs.
- Ability to ascend/descend ladders to retrieve and/or move merchandise.
- Ability to operate a computer, POS system, keyboards, merchandise scanners and mouse to accomplish work.
- Must have a flexible schedule, including availability for nights, weekends, and holidays.
- Regular and predictable attendance.