Customer Service Representative (Project-Based)

We are seeking a Customer Service Representative to join our team on a project-based basis. As a Customer Service Representative, you will be responsible for performing various tasks to ensure excellent customer service.

Responsibilities:

• Perform POD validation and related tasks
• Assist in maintaining trackers
• Process order validation requests from customer support team or other departments
• Gather data for escalation review
• Conduct basic investigation through internal systems to assist in resolving customer issues
• Escalate complex, urgent, critical issues that require other department's help to relevant teams
• Reach out to customers to provide updates regarding complaints, follow-ups, and validation
• Follow communication procedures, guidelines, and policies
• Provide accurate, valid, and complete information by using the right methods/tools

Qualifications:

• Skills in using ticketing systems is a plus
• Familiar with using MS Excel, PPT or equivalent Google programs (GSlides, GSheets)
• Strong phone contact handling skills and active listening
• Ability to generate creative solutions
• Ability to work well under pressure
• Must be a team-player
• Must be adaptable to change according to business needs
• Willing to work on shifting schedules