People and Culture Advisor (ER Specialist)

We are looking for a People and Culture Advisor (ER Specialist) who brings exceptional employee relations expertise, deep empathy, and a practical approach to protecting our people and our culture.

Your Primary Focus - Senior ER Case Management You will manage a full spectrum of employee relations matters, including grievances, misconduct, workplace investigations, and restructures, ensuring due process and rigorous standards of fairness are applied every step of the way.

Key Responsibilities:

• Provide accurate, timely, and practical advice to Managers to ensure proper, empathetic, and compliant handling of workplace situations.
• Manage and progress employee relations matters from initial report to resolution, including grievances, complaints, misconduct, disputes, mediation and performance management.
• Conduct or oversee workplace investigations, strictly applying the principles of procedural fairness and natural justice.
• Act as the business’s primary subject matter expert on award, enterprise agreement, employment contract, and employment legislation interpretation across AU and NZ.
• Identify patterns across ER cases in partnership with the P&C Manager, recommending practical measures to address root causes and prevent recurring issues.
• Monitor developments in Australian and New Zealand employment legislation, ensuring policies and workflows are updated, and escalating compliance needs as a matter of urgency to meet all statutory obligations.
• Support wider People & Culture projects, learning and development activities, inbox management, contract generation, and general HR administration as directed.

Skills, Knowledge & Expertise:

• Advanced knowledge of Australian and New Zealand employment law, Modern Awards, statutory consultation requirements, and procedural fairness principles.
• Ability to handle complex, sensitive situations with high emotional intelligence, confidentiality, and sound strategic decision-making.
• Exceptional written and verbal communication skills, capable of coaching managers at all levels and providing practical advice.
• Proven ability to look past immediate issues, analyse HR metrics/trends, and implement proactive solutions to mitigate risk.
• Comfortable with ambiguity in a fast-paced environment, with willingness to travel to stores across Australia and New Zealand when on-site case management is required.

Benefits:

• 50% discount on LUSH products
• A welcome pack of LUSH products
• Paid day off for your birthday
• Profit-based bonus
• 10% Employee Owned