Senior Account Manager

AI Acquisition is a bootstrapped, founder-led business helping founders and operators scale with AI, combining a sales and delivery engine, one-to-one consultation, and their own SaaS platforms.

As a Senior Account Manager, you will be the person between the client and the outcome. You will own a portfolio of clients who are building real businesses with their support. Your job is to diagnose where they are, figure out what's blocking their progress, manage their expectations when needed, and drive them toward commercial results.

Responsibilities:

• Manage a portfolio of active clients across different stages: onboarding, growth, scale, and at-risk
• Conduct growth workshops, intro calls, and regular check-ins
• Manage client expectation, framing what's realistic, resetting when needed
• Diagnose why a client isn't getting results: is it the offer, the funnel, the sales process, the client's own execution, or something upstream?
• Understand the client's lead engine (Meta ads, cold email, B2B book-a-call, DFY website)
• Read the client's specific contract, understanding the distinct payment flows
• Spot the signals before a client escalates and act on them with a structured escalation
• De-escalate frustrated clients without panicking or making promises you can't keep
• Collaborate with the broader CS, delivery, and onboarding teams

Requirements:

• 4+ years in a client-facing account management, CSM, or business consulting role
• Experience consulting business owners on how to start, grow, or scale a business
• Understanding of the mechanics of B2B lead generation: Meta ads, cold email campaigns, funnels
• Comfortable navigating money conversations with clients
• Ability to manage difficult client conversations with composure
• Confidence on camera and on calls
• Experience working in a startup, agency, or fast-moving environment
• Comfortable with AI tools

Benefits:

• Direct access to founders from day one
• Real growth path, strong performers are promoted from month three
• Exposure to AI-led systems and tools
• Compensation that rewards output, base plus performance bonus plus upsell commission
• Autonomy and ownership, managing your portfolio, time, and client relationships