Description
Evernorth Health Services, a leading health services organization, seeks a highly qualified Data Management Strategy & Governance Advisor to join their Data and Analytics team.
The MDM Operations Advisor provides expert-level leadership and subject matter expertise in Master Data Management (MDM) Operations, with a focus on Client and Producer domains. This role ensures high-quality, reliable, and governed master data through operational oversight, data quality management, and cross-functional collaboration.
Responsibilities
MDM Operations & Production Support
- Lead daily operations for Client & Producer MDM, ensuring stability, performance, and data accuracy
- Manage and resolve production support incidents through ServiceNow (SNOW), adhering to defined SLAs and best practices
- Perform and oversee match/merge review activities (including manual review of potential match pairs)
- Conduct root cause analysis and partner with upstream/downstream teams to remediate data issues
Data Quality & Governance
- Monitor and improve data quality through ongoing analysis of DQ reports, exception reporting, and audit processes
- Understand and manage critical data elements (CDEs), taking action on insights derived from data quality metrics
- Collaborate with Data Governance teams to identify and enforce policies, standards, definitions, and data stewardship practices
Reporting & Analytics
- Develop operational dashboards and monthly reporting to provide visibility into MDM health, trends, and KPIs
- Leverage BI tools (e.g., Tableau) to identify data issues and support business decision-making
- Deliver actionable insights to stakeholders to improve data quality and operational efficiency
Engineering Collaboration & Solution Enablement
- Partner with Engineering teams to troubleshoot and enhance system functionality, including:
- Data mappings and transformations
- Match/merge logic and survivorship rules
- Automation opportunities and system enhancements
- Provide input into future-state architecture and MDM platform evolution (e.g., migration strategies, automation enablement)
Thought Leadership & Continuous Improvement
- Serve as a subject matter expert (SME) in MDM operations, data governance, and data quality
- Identify opportunities to leverage automation, AI, and advanced analytics to reduce manual effort and improve outcomes
- Drive innovation across operational processes, tooling, and reporting capabilities
- Contribute to enterprise-wide data strategy initiatives and cross-functional programs
Qualifications
Required Skills:
- 5+ years of experience in Master Data Management, Data Governance, or Data Operations
- Proven experience with MDM platforms such as Informatica, Reltio, IBM, or TAMR
- Strong SQL proficiency with the ability to analyze, manipulate, and troubleshoot data
- Experience with data tools and platforms such as Databricks, TOAD, SQL Developer, Collibra, Tableau, and ServiceNow
- Solid understanding of data modeling and data warehousing, data quality frameworks and governance practices, reference data and metadata management
- Strong analytical, problem-solving, and critical thinking skills
- Bachelor’s degree required (Master’s preferred)
Key Competencies
- Executive-level communication and stakeholder engagement
- Cross-functional collaboration (Business, Engineering, Governance)
- Operational leadership and process optimization
- Data-driven decision-making
- Strategic thinking with hands-on execution capability