Description
As a Delivery Partner Manager, you'll make sure we have the best relationship possible with our partners. You'll build connections, help them put processes in place for efficient delivery, and smooth out any issues they experience, all with the aim of creating a partnership that's successful for many years.
Key job responsibilities:
- Partnering with Safety and Regional Managers to ensure business safety compliance.
- Guiding owners as they scale their business and manage operational issues, ensuring they have resources in place to effectively ramp-up operations and prepare for peak period.
- Supporting owners as they onboard to the program and prepare to launch.
- Helping business owners to run compliant, safe and high performing companies.
- Identifying workflow inefficiencies and working to formulate and implement operational improvements at the network level and to improve the individual DSP owner experience.
- Developing the relationship between Amazon and our DSP partners.
- Communication alignment to DSP business owners following close collaboration with OTR partners.
- Be the voice of the DSP within and represent them within the AMZL business.
- Guide and ensure effective upskilling and utilization of tools.
- Deep dive to identify customer metric improvement opportunities.
- Champion the consistent application of Last Mile processes within Delivery Stations.
- Improve driver standards to protect brand image.
A day in the life:
You'll be based at one of our sites. Being on site allows you to stay close to every part of the delivery process and means you have visibility of everything to guide our logistics partners. You'll look after all elements of our partner relationships, from getting the contracts in place to keeping track of performance.
This role requires regular travel (minimum once per week) across your portfolio of delivery stations, primarily by train and rental car, with all travel expenses fully reimbursed.
About the team:
We belong to the international DSP Team and as Delivery Partner Managers own the relationship with our Delivery Service Providers in MEU (DE/AT/NL).