Description
This role involves leading functional projects and programs, partnering with various teams to analyze business trends, and contributing to business or process improvements. The successful candidate will develop and execute account strategies aligned with PayPal's vision, drive revenue retention and growth, negotiate complex commercial terms, and build strategic relationships with merchants.
Key Responsibilities:
- Lead functional projects and programs, ensuring alignment with business trends
- Identify issues and recommend best practices to improve processes
- Partner with various teams to analyze and understand business trends
- Contribute to business or process improvements within the function
- Develop strategies to enhance product sales and customer satisfaction
- Develop and execute account strategies aligned with PayPal's vision
- Drive revenue retention, upsell, and cross-sell opportunities
- Negotiate and manage complex commercial terms, contracts, and agreements
- Monitor and enhance account health, proactively identifying and mitigating risks
- Advocate for merchant needs within PayPal
- Oversee ongoing merchant operations
- Anticipate future merchant needs through deep insights
- Build and maintain strategic relationships with merchants
- Coordinate cross-functional teams to deliver results
- Collaborate with internal teams to manage pipelines and forecast revenue
- Leverage competitive and industry insights to refine account strategies
Requirements:
- 5+ years relevant experience and a Bachelor’s degree OR equivalent combination of education and experience
- Relevant experience in account management, client success, or sales, ideally within payments, technology, or financial services industries
- Strong knowledge of the payments industry, including competitive landscape, market trends, and merchant needs
- Proven success managing and growing accounts, delivering strategic account plans, and achieving sales quotas
- Expertise in building and maintaining strategic relationships, including with senior executives
- Demonstrated ability to collaborate across cross-functional teams
- Exceptional communication and negotiation skills
- Analytical and strategic thinker with a proven ability to identify growth opportunities and deliver measurable business results
- Proficient in using CRM tools (e.g., Salesforce)