Fraud Specialist 1

We are seeking a curious, analytical, and quick-thinking individual to join our global Fraud Operations team as a Fraud Operations Specialist. You will utilize a variety of tools to prevent, respond, and mitigate instances of fraud and abuse across all of our products, protecting our customers and our platform.

Responsibilities:

• Investigate cases quickly and efficiently, performing analysis of non-compliant traffic to understand bad actor behavior and demonstrate willingness to learn and become a subject matter expert in fraud investigations
• Protect Twilio customers and consumers through ongoing identification of bad actors, fraudulent activity, and evolving tactics
• Take action daily to stop bad actors/activity while minimizing false positives
• Identify trends, root cause gaps, and recommend appropriate preventative solutions to stop bad actors from being successful

Qualifications:

• Willingness to work a non-traditional schedule; weekends, holidays, and evenings may be required
• Experience working in a fast-paced, ambiguous environment, with a strong bias for action
• Previous experience in customer service or customer-facing role requiring effective and empathetic communication

Desired qualifications:

• Basic knowledge of SQL, Looker, Tableau, or similar data extraction and data visualization tools
• Basic understanding of APIs and related technologies
• 1-2 years of experience working in a queue-based/contact center environment

What We Offer: Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more.