Account Executive I (Farmer)

The Sales team at Flexport is dedicated to fostering strong, lasting relationships with existing clients, ensuring their success and maximizing the value they derive from the platform.

As an Account Executive I (Farmer), you will play a critical role in driving client success at Flexport, deepening your expertise on the platform, clients, and global trade fundamentals.

Responsibilities:

• Manage a portfolio of Flexport clients, developing trusted relationships and driving strong satisfaction and retention through consistent, proactive engagement.
• Serve as the primary point of contact for day-to-day client communications, running regular business reviews with support from structured templates and senior teammates.
• Identify and surface early cross-sell and upsell opportunities within accounts, partnering with senior Account Executives and Sales to pursue them.
• Collaborate with internal teams to resolve client issues and deliver consistent service quality.
• Review client performance data to identify trends and potential risks, bringing data-informed insights to client conversations.
• Build foundational knowledge of Flexport's product suite and global trade operations to credibly advise clients on core logistics challenges.
• Work closely with Hunters to ensure a seamless transition and long-term client success.

Requirements:

• 1+ years of experience in account management, direct sales, client success, operations, or a similar client-facing role; logistics, supply chain, or SaaS background a plus.
• Demonstrated ability to build rapport and trust with clients, with a track record of strong satisfaction or relationship outcomes.
• Strong communication and listening skills, with the ability to ask good questions and follow through on commitments.
• Curiosity about how accounts grow and what drives client value; developing commercial instincts.
• Comfort working within defined processes and seeking guidance when situations are new or ambiguous.
• A 'compliance first' attitude.

Benefits:

• Structured onboarding and mentorship from experienced Account Executives.
• A clear growth path with increasing scope, complexity, and earning potential.
• Hands-on experience with a global platform moving $19B+ of merchandise across 112 countries.
• Collaborative team environment.

The US base salary range for this position is $55,680-$69,600 USD.