Description
We are seeking a Service Engineer to join our team in Tokyo, Japan. As a Service Engineer, you will primarily work from an HPE office and be responsible for delivering onsite technical support for reactive and proactive customers.
Job Description:
The Service Engineer role is part of the Service Delivery family, focusing on managing onsite delivery of software services, pre-sales, post-sales, or service delivery support, installation, and configuration for customer environments. You will solve various business systems, networking, and applications problems for standard industry servers, specialised or complex clustered environments.
Responsibilities:
- Apply growing technical knowledge to operate a technology area or customer group with limited risk/complexity.
- Integrate technical knowledge and business understanding to create solutions for customers.
- Resolve routine in-scope technical incidents independently and work with team members to resolve more complex incidents.
- Apply company solutions to meet moderately complex customer needs within areas of technical responsibility.
- Participate in Customer Expectation management as part of the escalation process.
- Build relationships with management in assigned accounts.
- Set expectations with customers based on defined parameters.
Education and Experience Required:
- Bachelor's degree preferred or Associate degree holder (technical field) with 3-5 years working experience in related fields desired.
Knowledge and Skills:
- Basic knowledge of company products and services offerings.
- Effective communication skills for technical and first-level management within an organisation.
- Active listening skills and ability to adjust messages to audience level.
- Problem-solving skills (proactive, reactive, and creative based on clearly defined procedures).
- Conceptual understanding of IT environments.
What We Can Offer You:
- Comprehensive suite of benefits supporting physical, financial, and emotional wellbeing.
- Investment in your career with programs to help you reach your career goals.
- Unconditional inclusion and celebration of individual uniqueness.
Additional Information:
This role is an onsite position with an expectation that you will primarily work from an HPE office.