Manager, Technical Support Engineering (Bare Metal)

CoreWeave is The Essential Cloud for AI. The Customer Experience (CX) Organization at CoreWeave ensures clients running AI workloads at scale have a seamless experience.

As a Manager of Technical Support Engineering, you'll lead daily support operations, triage incidents, drive escalations, and ensure hardware is monitored and maintained.

Responsibilities:

• Lead a skilled team responsible for maintaining and optimizing physical infrastructure across multiple client environments.
• Build, develop, and lead a dedicated Infrastructure Support team focused on supporting key infrastructure, handling escalations, and ensuring smooth hardware operations.
• Oversee the resolution of infrastructure-related incidents, escalation management, and collaborate with internal teams to deliver effective solutions.
• Improve support processes to enhance efficiency and reduce downtime, ensuring the infrastructure meets client expectations.
• Work closely with product, infrastructure, and other teams to ensure seamless delivery of infrastructure resources.
• Manage client communication during escalations and issue resolution to ensure transparency and client satisfaction.
• Mentor team members, developing their skills to manage and maintain critical infrastructure effectively.

Requirements:

• 5+ years of experience leading teams responsible for infrastructure support, data center operations, or physical compute environments.
• Hands-on experience with Linux system administration and command-line tools.
• Familiarity with hardware-level diagnostics, troubleshooting, and replacement.
• Experience working with high-performance rack-scale hardware, including CPU and GPU-based compute nodes.
• Understanding of GPU infrastructure or a demonstrated ability to quickly learn and adapt to HPC environments.

Preferred Qualifications:

• Experience managing infrastructure support teams in high-growth or rapidly evolving environments.
• Proven ability to develop and implement operational processes that scale with business needs.
• Strong familiarity with server and GPU hardware lifecycle management.
• Demonstrated success in coaching and growing technical teams.

Benefits:

• Medical, dental, and vision insurance
• 100% paid for by CoreWeave
• Company-paid Life Insurance
• Voluntary supplemental life insurance
• Short and long-term disability insurance
• Flexible Spending Account
• Health Savings Account
• Tuition Reimbursement
• Ability to Participate in Employee Stock Purchase Program (ESPP)
• Mental Wellness Benefits
• Family-Forming support
• Paid Parental Leave
• Flexible, full-service childcare support
• 401(k) with a generous employer match
• Flexible PTO
• Catered lunch each day in office and data center locations