Rack Integration Operations Engineer

About the Role

As a Rack Integration Operations Engineer at Cloudflare, you will serve as a technical quality gatekeeper and operational partner across Cloudflare's hardware build programs. You will work collaboratively within the Infrastructure Engineering and Strategy teams to bridge the gap between engineering specifications and external contract manufacturing partners.

Key Responsibilities

Engineering & Quality Review

• Ensure Bill of Materials (BOM) accuracy by reviewing and validating complex BOMs prior to release to integration partners
• Proactively identify part substitutions, spec mismatches, and potential build blockers
• Partner with hardware design engineers to resolve design change requests (DCRs) and BOM discrepancies throughout the build lifecycle
• Maintain technical quality standards by evaluating build compliance against Cloudflare specifications

Materials & Logistics Operations

• Support materials planning by contributing to demand forecasting and aligning partner capacity with component lead times
• Oversee inbound and outbound logistics for components and finished racks between partners and Cloudflare sites

Partner & Program Management

• Serve as an operational point of contact for external hardware integration partners regarding build progress, scheduling, and issue resolution
• Track SLAs and quality metrics, contributing to vendor scorecards and KPI tracking
• Lead root-cause analyses for recurring defects

AI Innovation & Process Automation

• Identify manual, repetitive tasks across BOM reviews, reporting, and partner tracking
• Use AI tools and LLM prompt engineering to streamline processes
• Analyze performance data using AI-assisted analysis tools to surface actionable operational insights
• Develop, document, and maintain sustainable, lightweight automation scripts and workflows for adoption across the broader team

Requirements

• Professional background managing hardware vendor or contract manufacturing (EMS/ODM) relationships
• Practical ability to evaluate rack-level technical specifications (power distribution, networking, server hardware, firmware)
• Hands-on experience managing operational workflows in Jira
• Practical experience using AI tools or LLMs to automate concrete workflows, optimize reporting, or perform data analysis
• Strong written and verbal communication skills, with a track record of working effectively across engineering, procurement, supply chain, and external partner teams

Desirable / Bonus Qualifications

• Background in data center infrastructure hardware (servers, network switches, rPDUs, enterprise cabling)
• Experience writing lightweight scripts (Python, Google Apps Script, or similar) paired with AI developer tools
• Familiarity with global hardware supply chain and logistics operations
• Experience with Oracle ERP Cloud (e.g., SCM, Procurement, Inventory Management) or comparable ERP platforms