Director, Key Account

Prudential's purpose is to be partners for every life and protectors for every future.

The Key Account Director is responsible for the end-to-end performance, sustainability and strategic development of key bancassurance partnerships, with a specific focus on High Net Worth (HNW) customer segments and digital-led transformation of bancassurance distribution models.

Principal Duties & Responsibilities:

1. Strategic Account & P&L Management

• Own full P&L accountability for assigned strategic bancassurance partners, ensuring long-term financial viability and profitability of partnership.
• Translate joint business plans into clear execution roadmaps, with strong governance over targets, productivity, cost and risk.
• Ensure alignment between partner strategy and Prudential's enterprise, growth and sustainability objectives.

1. High Net Worth (HNW) Segment Leadership

• Lead the development and execution of HNW bancassurance strategies, including product propositions, customer journeys and servicing models.
• Partner closely with bank counterparts to deepen penetration within affluent and HNW segments, improving share of wallet and customer lifetime value.
• Ensure HNW propositions are supported by appropriate advisory capability, product design and service infrastructure.

1. Digital Transformation & Innovation

• Drive the digital transformation agenda across bancassurance partnerships, including:
• Digital sales platforms and tools
• Data-driven customer insights and analytics
• Simplified, straight-through and scalable sales and servicing processes
• Identify and incubate new digital-enabled distribution models, specialist propositions and ecosystem partnerships.
• Work with internal and external stakeholders to pilot, scale and embed future-ready bancassurance capabilities.

1. Partner & Stakeholder Management

• Serve as the primary senior interface with bank partners, nurturing trusted relationships and resolving complex commercial or operational matters.
• Influence and align multiple internal stakeholders (Products, Operations, Technology, Risk, Compliance) to deliver partner commitments.
• Proactively manage expectations, escalate risks early and ensure timely resolution of issues.

1. Sales Performance & Governance

• Drive sales productivity, quality and compliance across bancassurance channels, including Balanced Scorecard and regulatory requirements.
• Oversee execution of product, marketing and channel strategies tailored to partner segmentation and customer profiles.
• Ensure robust risk management, controls and regulatory compliance, balancing growth with Prudential's governance standards.

1. People & Capability Leadership

• Lead and coach senior sales and account management teams across multiple partnerships.
• Build future-ready capabilities in digital selling, HNW advisory and partnership management.
• Foster a performance-driven, collaborative and accountable culture.

Key Competencies

• Strong business acumen and strategic thinking
• Executive-level stakeholder and partner management
• Ability to translate strategy into disciplined execution
• Digital mindset with customer-centric orientation
• High integrity, sound judgment and resilience in a complex environment

Job Specification:

• Bachelor's degree in Business, Finance or related field (MBA is a plus)
• 12-15 years' experience in bancassurance, insurance or financial services
• Strong experience managing key partnerships and driving revenue/P&L
• Good understanding of HNW / affluent segment and bancassurance models
• Exposure to digital transformation or digital sales initiatives
• Strong stakeholder management and ability to work across functions
• Solid knowledge of risk, compliance and governance requirements
• Proven leadership experience in managing and developing teams
• Strong communication, strategic thinking and problem-solving skills