Vice President, School Operations

We are seeking a Vice President of School Operations to oversee the strategy, operating model, and performance of School Operations across approximately 60 schools and 300 Operations staff.

The Vice President will lead through a team of Regional Operations Managers (ROMs), ensuring every school has the talent, systems, resources, and accountability structures to deliver exceptional outcomes for scholars, families, and staff.

Key Responsibilities:

Leadership of Regional Operations Managers

• Lead, develop, and hold accountable a high-performing ROM team
• Coach leaders of leaders to diagnose performance, develop talent, and deliver sustained results
• Differentiate coaching and intervention based on leader readiness and performance risk
• Build succession plans and a strong internal pipeline for Regional Manager
• Ensure leaders own and solve problems rather than depending on senior intervention

Strategy, Organizational Design, and Change

• Design and continuously improve the School Operations operating model
• Advise the executive leadership on the operational implications of enterprise priorities
• Use root-cause analysis to distinguish whether a performance challenge originates in strategy, systems, design, leadership capability, execution, or clarity
• Lead change from diagnosis through implementation and measurement
• Seek opportunities to simplify, automate, and improve School Operations through AI and technology
• Build the capabilities required to support growth without compromising quality

Operational Excellence and Risk

• Establish network-wide operational standards and accountability measures
• Serve as senior escalation point for significant operational, safety, compliance, and reputational risks
• Use regional and school-level insight to strengthen the broader operating model

Cross-Functional and Executive Leadership

• Build trusted partnerships across Schooling, Enrollment, Facilities, Technology, Finance, People, Family Engagement, and Supply Chain
• Ensure cross-functional initiatives reflect implementation realities in schools and can be executed at scale
• Translate financial, operational, and talent information into clear recommendations

Talent and Financial Stewardship

• Define the leadership competencies and performance standards required across School Operations
• Identify systemic talent risks and partner with People leadership on workforce planning
• Provide senior oversight of budgets, staffing models, and major investments
• Identify efficiency opportunities that don't compromise scholar experience, safety, or school quality

Qualifications:

• 10+ years of progressive leadership experience in operations, education, consulting, military, hospitality, retail, healthcare, government, or another complex multi-site environment
• 7+ years in multi-site operations, performance management, continuous improvement, and operational risk
• Direct experience leading organizational redesign
• A track record of building new teams from the ground up
• Demonstrated use of AI and technology to simplify operations
• Expertise in lean methodologies, data-informed decision-making, and change management
• Proven ability to influence executive leadership and drive adoption through leaders in a large, distributed system
• Exceptional people leadership
• Strong business and financial acumen, and excellent executive communication
• Willingness and desire to spend approximately 60% of working time in schools across the network
• Deep commitment to educational equity and Success Academy's dual mission

Compensation, Benefits & Perks:

• Day-One Health & Wellness: Medical, dental, and vision coverage starting your first day
• Financial Security: 403(b) retirement plan with a 3% employer match, up to $2,400/year in employer HSA contributions, employer-paid life/disability insurance, and Public Service Loan Forgiveness (PSLF) eligibility
• Time to Recharge: Generous paid time off, paid holidays, and paid parental leave
• Perks & Stipends: A $50/month cellphone stipend, pre-tax commuter benefits, backup family care, and performance-based earning incentives

Compensation Range: $200,000-$225,000 USD