Staff Software Engineer

At Twilio, we're shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences.

As a Staff Software Engineer, you will be a key technical leader for a platform that processes millions of requests. You will build innovative solutions while working closely with Twilio partners to ensure alignment. You will lead the technical design and influence the strategic direction that shapes Twilio's compliance footprint.

Responsibilities:

• Lead the architecture and long-term technical roadmap, transitioning legacy systems into a modern, distributed microservices architecture that supports global scale.
• Lead by example in using AI coding assistants to automate boilerplate, generate exhaustive test suites, and perform rapid prototyping.
• Drive technical excellence across multiple teams, making critical architectural decisions that balance rapid feature innovation with world-class reliability and security.
• Partner with Product Managers to translate complex global telecommunications regulations and customer needs into elegant, developer-first APIs and application workflows.
• Mentor and uplift senior and staff engineers. Foster a culture of technical curiosity, ownership, and continuous learning.
• Identify and mitigate technical risks early, ranging from scalability bottlenecks to security vulnerabilities.
• Communicate complex technical strategies to both executive leadership and engineering teams through high-quality design documents, RFCs, and presentations.

Qualifications:

• 12+ years of experience designing and developing highly available, high scale, secure, mission-critical cloud native enterprise distributed systems.
• Expert Proficiency in Java or Go, with deep knowledge of AWS ecosystems (Lambda, EKS, DynamoDB, Kafka).
• Architectural Mastery: Deep experience with cloud-native infrastructure (AWS preferred), microservices patterns, and designing 'five-nines' (99.999%) resilient systems.
• AI-Native Workflow: Demonstrated experience using AI tools to significantly accelerate software delivery.
• API Excellence: A track record of building and maintaining high-volume public-facing APIs that focus on exceptional developer experience.
• Data Savvy: Experience with high-throughput data processing and storage solutions (SQL/NoSQL, Redis, Kafka, or Spark).
• Infrastructure as Code: Proficiency with Kubernetes, Terraform, and modern CI/CD paradigms.
• Leadership: Proven ability to influence technical strategy across multiple teams and organizational boundaries without direct authority.

Benefits:

• Competitive pay
• Generous time off
• Ample parental and wellness leave
• Healthcare
• Retirement savings program
• Much more

Compensation:

• The estimated pay ranges for this role are as follows:
• Based in Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, Vermont or Washington D.C.: $171,120.00 - $213,900.00
• Based in New York, New Jersey, Washington State, or California (outside of the San Francisco Bay area): $181,200.00 - $226,500.00
• Based in the San Francisco Bay area, California: $201,280.00 - $251,600.00