Description
As a Senior Software Engineer in the Contact Automation team at Wise, you will play a pivotal role in shaping the future of customer support.
You'll be a key technical leader in an autonomous team, driving the vision and end-to-end solutions for the Wise Assistant.
This is a high-impact role where you'll tackle complex engineering challenges to automate real customer issues, significantly improving their experience and operational efficiency.
How We Work
- Agile & Collaborative: We operate in an agile fashion, fostering close collaboration between engineers, product managers, content designers, analysts, and data scientists.
- Cross-Functional Teams: You'll work alongside talented individuals to design, build, and iterate on solutions that deliver tangible customer value.
- International Presence: Our team is distributed across our Budapest, New York and London offices, offering a diverse and dynamic working environment.
What You'll Be Working On
- Lead the design, development, and deployment of scalable, resilient, and high-performance components for the Wise Assistant.
- Take ownership of our intent detection systems, contact processing pipelines, and the routing logic that connects customers to various automation solutions.
- Innovate with AI: Design and implement solutions leveraging foundational LLM models to resolve customer queries effectively.
- Integrate & Orchestrate: Lead and manage the technical integration with third-party AI Agent vendors.
- Scale & Optimize: Continuously improve the performance, reliability, and scalability of our automation platform.
- Collaborate for Impact: Work closely with content designers to implement and refine automated conversational flows.
- Mentor: Provide technical guidance and mentorship to other engineers.
Additional Information We're committed to building an inclusive and diverse team, where everyone feels respected and empowered to contribute towards our mission.